Carson Honda
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Used gmc yukon xl
Written byon 10/13/2018
updated 10/19/2018
Bought a used 2016 yukon xl. It ends up that it had a brake light issue. Took it in they said they would replace it. They replaced it with a used brake light. Let them know i was not happy with the used light and I wanted a new one. Mr. Contreras let me know that they usually put used parts. I was disappointed. Safety issue. All lights should be replaced with new ones.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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carsonhonda on 04/26/2019
Dealer Response
That's certainly not the sort of experience we like to hear about. We want to earn your business and trust again, so please let us make this right. If you would like to discuss your experience further, please reach out to us at the store.
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