Royal Kia
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service Rating
Royal Treatment at Royal
Written byon 03/05/2025
updated 03/13/2025
I had an unscheduled maintenance need. The advisor took great care to give me the expectations of my visit and that I may be without the vehicle for a day or two, so as to reproduce the maintenance issue. She was exceptional in her communication and even went so far as to help me get a car seat out of the vehicle later in the day when we had to swap over to a friends car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Royal Kia on 03/13/2025
Dealer Response
Thank you so much for your wonderful review, Grayson! We’re thrilled to hear that your experience at Royal Kia was positive, especially in regard to our advisor's exceptional communication and assistance. It’s great to know that we could help with your maintenance needs and make the process smoother for you. We look forward to seeing you again!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
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