Royal Kia
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Great service! You rarely see this type of service anymore
Written byon 02/28/2025
updated 03/06/2025
Service rep Eddie was fantastic! Anticipated what I needed and took care of it. He recognized my car wouldn't be ready time after he got me a LYFT to the gym. I worked out and came back.Eddie informed me my car would not be ready in time and had loaner ready for me. Helped me load my things in the loaner and I was in my way. Contacted when my vehicle was ready to pick up. I came and got it the next day without a hitch. Thank you Eddie!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Royal Kia on 03/06/2025
Dealer Response
Thank you for your wonderful review, Kanika! We're thrilled to hear about your experience with Eddie at Royal Kia. It’s great to know he anticipated your needs and ensured you had a smooth experience with your loaner car. We appreciate your kind words and hope to see you again soon! Safe travels!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
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