AutoNation Honda Tucson Auto Mall
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Dealership Service Review
service Rating
Better Effort
Written byon 03/10/2023
Went in for an oil change on my 2022 Honda . Once completed got home to change out the air filter and noticed oil on the valve cover, around the dip stick area and going down the side of that area. Checked below and noticed fresh oil drips on the bottom plastic molding, inner fender splatter, inner half of the Rim/Wheel. This is a new car and has been well kept. But this mess I could of got at any local hole in the wall oil change spot. Tech either over filed with oil or didn't care about making a mess of oil. Very disappointing. Finally didn't even get water or a complimentary car wash offered. For the quality of work/mess. Could of paid half the cost at a level 1 local shop.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Anna Dacosta on 03/12/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Tucson Auto Mall take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2238 -- we hope to hear from you soon.
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