AutoNation Honda Tucson Auto Mall
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Dealership Service Review
service Rating
Unsatisfactory performance
Written byon 02/27/2023
Required follow up work due to part unavailability. Can get no one to: a. Provide part status, b. Return my call in a timely manner to include the service manager.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kenneth on 03/03/2023
After making a negative input regarding Auto Nation Honda service, Paul, the General Manager called me to correct my problem. He personally became involved in fixing my problem and apologized for my poor experience. He personally oversaw the repair and my problem was fixed immediately. Just wanted to say thank to Paul for a job well done.
ReportSavy Robinson on 03/03/2023
Dealer Response
Hi Kenneth, we are deeply disappointed by your experience at AutoNation Honda Tucson Auto Mall. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2238 to discuss what we can do to help.
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