AutoNation Honda Tucson Auto Mall
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Same story, different appointment
Written byon 10/08/2019
This is the SEVENTH issue I have had with my vehicle, sixth bringing it to the dealership. Only two of the issues were considered "under warranty" even though my car only has 20k miles on it. The part needed to repair my car was sadly on back order which left me without a car for TWO WEEKS. Not only did they tell me that the issue was not under warranty but they didn't seem to care that I would be car-less for two weeks. I used to be a tried and true Honda owner but I think this may be my last Honda. Quality doesn't seem what it used to be and the brand CLEARLY doesn't stand behind their product.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Sofia Peters on 10/11/2019
Dealer Response
Thank you very much for sharing these comments. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 539-0045 -- we hope to hear from you soon.
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