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AutoNation Honda Tucson Auto Mall


810 W Wetmore Rd, Tucson, AZ 85705 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
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Yes (39) No (7)
Service Rating
Recommend:
Yes (76) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Most hostile car buying experience I have ever had
Written by Disappointed on 07/11/2019

* one of the "business managers fought with me one night, when I went in just to sign a form to get a form called a "buyers order" -to take to my bank to finish the loan, this manager tried to "Coerce" me into to finishing out the loan through them that night or I was going to" loss the vehicle". He stated that it would be taken back to Phx the next morning for someone to see it, that may be interested in buying it. I told him that I had already given Autonation $500 in earnest money just to bring the vehicle to Tucson & my bank was already actively working with Autonation to finish the loan and my already proven commitment to buy the vehicle meant nothing unless I did what he wanted that night?, to which he stated "it's not our vehicle", we need to sent it back. I finally got so angry /upset that I essentially said ..we would have to finish this argument tomorrow and I left, I my surprise the form that I had fought to get the night before to no avail , was waiting for me at the front lobby desk when I came in for what I though was round #2. It was very disheartening to know that the old used car sales tactics are still in practice

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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AutoNation Honda Tucson Auto M on 07/15/2019
Dealer Response
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (877) 539-0045 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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