AutoNation Hyundai Tempe
Dealership Service Review
DO NOT BUY FROM AUTONATION HYUNDAI TEMPE!!! A screw broke off of our sun visor on our 2016 Genesis was told to bring it in it would be a five minute fix brought it in they did not have the screw had to order it, we were called to bring it back in and it was the wrong screw they ordered it again, brought it back and we made the mistake of picking it up when it was getting dark and it was raining and could not really see the car. When we went out to our car in the sun light they had damage the roof of our car by over drilling the screw and it almost went through the roof of our car and but a hole in it and messed up the paint and they did not tell us. The whole roof had to be repainted. The car only has 6,200 miles.. So far we have been to the dealership 13 times and the paint still does not match our car and the General Manager still has never called us or will return our emails. Their response is oh well this is the best that we can do come pick up your car. When we have asked for who is over the General Manager no one seems to know. We were lied to by the sales staff about the features of the car and having a loner car avalible when ever we took our car in for service. It took 3 visits to get the window tint correct. We have received zero customer service, communiction and service from this dealership. Our new car is ruined while in the hands our this dealership and has not been put back to how it was prior to dropping it off for service. They do not deserve 1 star.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No