Right Toyota

My husband and I wanted to do a trade-in here. Initially we were not approved, but since my dad is a "preferred" customer they told us to bring him to co-sign. When we came with him we were offered a price that did not work for us so we did not accept. Once we were outside, Matt Winters is his name I believe, a general manager came outside to give us a "better" offer. It was literally around 10:30 pm. He told us he could approve a lower rate with a lower payment with the term we wanted. We accepted. A few days later I received a voicemail that they did not approve our loan and that we needed to return the truck. I have been since then trying to speak to a manager to try to resolve this and never has anyone of them called me back. Everyone says they will contact me shortly and it's now been about 2 weeks and still no calls. We are about to return the truck and file a formal complaint along with sending this over to channel 3 news to inform the people what is going on at Right Toyota. No verbal contracts are honored nor the tons of paperwork we signed. Let me also state that Jared the finance guy who completed the process for us told me that he would either adjust the rate or the loan amount to make sure we got the monthly payment amount we were promised. Our entire family does business at this dealership but that has come to an end.