Right Toyota

I was swindled at Right Toyota in Scottsdale and their mandatory arbitration agreement makes it extremely difficult and unlikely that I will receive any restitution for their illegal and unethical actions. I am now doing everything I can to let people know about this place. My friend also had a similar situation with these people. -- I took my leased toyota in to see if there was a way for me to get into a better financial position as I explained to the staff. I had the toyota for about 6 months. I explained to whoever that my father passed away and I got some money from a life insurance policy and that I wanted to possibly get into a better position financially. Every single staff member that I talked to and that approached me was well informed that my father and mother had died and I had received a life insurance policy from my dad. I told only 2 people about the situation, yet 5 or more knew about it. By the end of my visit, I was feeling weird that they kept going on and on about my parents and I now believe they intentionally took advantage of me when I was in this emotional state. The sales manager told me that if I traded in the leased Tacoma, it would be "a wash," and I could buy another vehicle at no extra cost. "Win-win," he said. When I found a vehicle I liked, I asked them to give me the price. The sales managers response was, "dont worry, we've taken care of you." As I was in extreme emotional distress, the detail passed by. When I was in finance receiving a "disclosure" of the document and numbers, the finance manager told me that the top number "48,xxx" was my "total purchase price!" When in fact it was my total amount financed. He used his forefingers on each hand - One of his fingers blocked out the line's text while the other pointed at the number the was "disclosing." He did not disclose this number to me as amount financed. Who in their right mind would agree to pay almost 20,000 OVER sticker? Nobody. They intentionally messed with the numbers so that it they could explain it this way and steal 20000 dollars from me. After the transaction was completed, I decided to look at my paperwork and noticed that it looked like I was paying way more than I thought. I immediately called the dealership and the finance manager lied to me, saying that the extra amount was finance charge and would not be charged to me as long as I paid the loan off early. His misrepresentation and false disclosure gave me false confidence - for this reason alone is why I did not know about how badly I was swindled by right Toyota and their staff until almost a year later. When this time came, I was looking at trading in the tacoma. I decided to check how much equity I had in the vehicle. After paying over 30000 for a 47000 sticker price vehicle, I thought I would have some equity at very least. I was SHOCKED to find that I owed more on the truck than it was worth (after paying over 30000 into it). I called the dealership multiple times asking finance to get back to me. They never did. They obviously knew they had ran out the 1 year mark and celebrated their victory of screwing an innocent person out of 20000+. I tore my hair out for weeks trying to figure out what to do. I finally decided to contact a lawyer. After discussing my options, I couldn't afford to proceed with a lawsuit. I tried again to reason with the dealership. After hours I finally told the general sales manager that I would be willing to go to arbitration. He left and immediately came back with an offer to buy the vehicle back from me. At no point was I satisfied with this transaction. I only took this offer because it was the only way to get out of my tremendous debt to the vehicle. Nobody would be satisfied paying 30000 to drive a tacoma for less than a year. The "turning in" of my truck was direct expression of disapproval of the transaction. Why would I turn the truck in if I was satisfied with it? It wasnt something I couldn't afford, it was something that did not make any sense to be paying into. 30,000 on a 47,000 truck and I somehow had zero equity. That doesn't make any sense, hence my disapproval. My disapproval also shows by the numerous voicemails, emails, and calls to the dealership and staff (GM included) stating that I was taken advantage of. In no way did I express satisfaction or approval of this transaction. When I sold my house, I contacted the lawyer again to see if it was possible to move forward after the vehicle has been sold back since I had now had the capital to move forward - filing claims based on the dealerships fraudulent and illegal activities and taking advantage of myself when under extreme emotional distress. I am now doing everything I can to let people know about the way this place handles business.