Right Toyota

I used Edmund's to search for a Toyota last November. Thought I had found a deal with a new 2017 as the 2018 models were introduced. Sales guy calls me. I come in. Once in the door, he suddenly can't find the 2017 but has a "great deal" for me on a 2018. Make a deal. He forced me to put $500 down to gold the vehicle even though there were like 30 others just like it sitting on the lot. I guess they were expecting a huge day for sales the next day. Organized payment thru my bank. I explain to the sales guy that I have a busy week coming up and need to be efficient with the delivery. Sales guy says no problem and tells me to come in for delivery tomorrow, Monday, after work. On Monday morning, I confirm details with the bank and provide him information about the funds coming from my bank. He then says he can't deliver until funds are received at the dealership. Ok. I get that. But why originally tell me Monday was a go? I tracked the payment and let him know Wednesday that payment had been received. He then tells me he wants to leave work early and asked me to wait another day. I said I needed the vehicle that day. So he makes arrangements with some other guy to deliver the vehicle. I show up at scheduled time. They page the guy. I wait. And I wait. And I wait. Finally 40 minutes later, some other guy shows up to deliver the vehicle. He was basically clueless and didn't know how to go thru the papaerwork. We finally got thru the paperwork. Then he had absolutely no idea on how to get mu $500 deposit back. He hands me the keys and shows me the door. No vehicle inspection. No demonstration of features. Over the next few weeks, I tried to reach out to Right Toyota simply to go over my bad experience. They ghosted me. Ignored emails. Ignored texts I was sending thru their 'text us' feature on the website. Nothing. No response I was even brutally honest in the post sale survey I was sent. Nothing. Finally I posted my concerns on their FB page. That generated a response from some Jason Decker guy. After weeks of emails, we got no where. Lots of excuses on his part. He did mention the internet sales director was removed from his position but I pointed out he was still listed as the contact in the website. How many other customers were reaching out to this guy and not getting responses? Since I didn't feel as though I was being heard, I reached out to the 1-800 Toyota number. The rep was kind but she basically told me there was nothing they can do as the dealership is independent I felt as though the sales guy pulled bait and switch tactics on me. Got me into the dealership to see one vehicle. Then slid another on the table. Lied about the delivery process. Didn't properly deliver the vehicle And ignored all of my contact attempts. DO NOT trust this dealership. Shady to the core #baitandswitch