Right Toyota

We bought a used car (a 2023) that was listed as a Toyota certified used vehicle. Before buying we specifically asked if it had been serviced and had an oil change and was told yes and confirmed it was a certified used by the salesman, Jacob. We asked at the time we bought for the service records and was told those would be emailed to us. We called and emailed after we bought it requesting service records and received no reply. Found out after taking it to another Toyota dealership that the car that is 13 months old never had an oil change or any service according to Toyota records. We also have no records of it being a certified used vehicle. The information provided to us before buying and what we found out after buying weren’t the same. I emailed our salesman and called the customer service manager, Jason and got no return email or call. I guess once they have the sale they don’t care anymore. I’ll update my review if Right Toyota returns my call and provides the certified used and admits they didn’t service the car. See texts below showing proof that they said it had an oil change and also a photo of the description of the car listed on their website as certified used.