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Right Honda


7875 E Frank Lloyd Wright Blvd, Scottsdale, AZ 85260 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (3) No (7)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Rip off/Bad service
Written by J on 02/27/2023

Was told that their desert protection package include clear bra that protected the front end of the vehicle. After I drove it home, they only installed 1/4 of the hood and a small 6 inches of the side fender, not the bumper. I called to inquire about it and they said that the clear bra does not include the bumper. Also during finance, I saw a $250 fee that tried to sneak in and if I didn't catch that, I would have been even more screwed. Luckily I caught it and the finance guy removed it. Had I known that the desert protection package did not include the clear bra on the front end, I would have not even purchased the vehicle. Funny thing is also after all that I called and spoke with 3 different sales people and they all said that the desert protection package included clear bra on the front bumper. They totally ripped me off and no one even bothered tried to apologize or make it right by any means.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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J on 02/28/2023
Not true but sure. And yes I did state they removed the $250 fee AFTER I caught it and I'm glad I did before I signed.
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Matt W on 02/28/2023
Dealer Response
J, the package you are referring to did NOT include clear bra on the bumper and this was disclosed to you by two separate managers confirming this. Our dealership did not rip you off and all the figures were reviewed with you. We removed the $249.50 door edge guard cost you referred to in your review and have been fair with you with pricing of the vehicle. Matt W. - CR Mgr. - Right Honda
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