AutoNation Subaru Scottsdale
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2018 Outback CVT replacements
Written byon 09/21/2020
The service department replaced the transmission in my car but the new one continued to slip. I was advised that the behavior was "normal" and that the transmission needed to "learn" my inputs. A few days later I returned to the dealer and they agreed that the new transmission was still slipping. I was advised that they believed that the CVT fluid that they put into the new transmission had been contaminated. They agreed to install a second new transmission and all is good. Elapsed time was 28 days.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Manager on 09/24/2020
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 420-3440. We hope to hear from you.
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