AutoNation Ford Scottsdale
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service Rating
Ford ST for Service
Written byon 07/18/2023
I had taken my Ford ST for a regular maintenance and service and somehow the panel gauges on my vehicle were going off after I picked up my vehicle from the service department. Tiffany the service representative was excellent to deal with and she was concerned about my vehicle. I would give her an excellent rating because she was attentive during the time my vehicle was being serviced. The only bad service that I had received was not getting a call back from the Manager (Mike Connor). I had left a message and never heard from him. I feel as a customer you would just take a few minutes of your time to return a simple phone call. So, I am rating Mr. Connor a zero for his customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Lily Veronica on 07/20/2023
Dealer Response
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
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