Camelback Toyota

We are extremely disappointed and angry “almost” customers. After several e-mails with a salesman, we arrived for our 2:00PM appointment expecting to drive away in our new Toyota. After greeting us, the next thing from the salesman was “is you trade-in here and I can have someone look at it”. Yet I clearly stated in my e-mail that we were not going to talk about our trade-in until the final number for the new Prius was agreed to. I then asked if the car was here to look at. “No” Alex replied. It is at another DEALER and we won’t get it until we agree to the sale. I did not realize that “satellite lot” mentioned in his original email (“we have that vehicle...”) was the term for another dealer. Okay, taking that in stride, we were directed to a cubicle and Alex went away. Presumably to get his manager. While waiting we realized that we were not going to get the car we wanted today and we were leery of a pending “bait and switch”. After 10 minutes of waiting and no one returning or even checking on us, we stood and looked around and slowly walked to the door. Still nobody came after us or seemed concerned. I don’t know if this is normal for your dealership but we will never be back!