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Camelback Toyota


1550 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (5)
Service Rating
Recommend:
Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Disappointing
Written by 2unhappycust2 on 11/28/2014

unhappyphxcust 10/19/2014 Reason For Visit Sales (New) "Overall Disappointment" Kim McKay was defensive. John O'malley was very unhelpful. and Ross Ehler had not interest in helping with the issue at hand with the contract. July 9, 2014 at 5:00pm my meeting with John O'malley and his attorney. The one thing I will always remember about this dealership is when John O'malley asked me what I wanted. I told him that I wanted out of the deal because of the issues with the contract not being done correctly, the email sent to my personal email by Chris Mill thanking me for the awesome survey. even though I had never surveyed the dealership. My original copy of the Mechanical Protection Plan had my signature and date but after meeting with Ross Ehler, he gave me copies of the MPP documents and other documents that I had signed that they had on file. Their copy of the MPP had boxes checked that were not on my original. John O'malley and his attorney Davis Bauman present, asked again what I wanted I told them I never want to come back to this dealership. John O'malley said I don't want you to come as my customer and his attorney said there is other dealerships out there. And all the above occurred on July 9, 2014 and lasted less that 25 minutes My recommendation to any consumer is to steer far away from this dealership. About two days ago I was at the mall and a female driving a black Jeep Cherokee asked me, Did you write that on your windows. I said yes. She voluntarily told me that this dealership had done her wrong 20 years ago. She said she would never go back to Camelback Toyota or buy a toyota product ever again. This weekend I went to my home town and I met my sisters friend. She asked me who owns that red Scion with the writing on the windows. I said me, why? She says I love it. She continues to explain that her dad bought a 4Runner from them. She said I not sure what happened but he took the 4Runner back to the dealership and gave them back the keys and title to the 4Runner. She explained that it was not a good experience and that she and her family would not recommend this dealership to other people in town. On 103014 we were at the theater on central and McDowell we got there at 7pm and after the show was over we went to our car seen that someone had put what we thought was an advertisement on the windshield. The following day I just happened to look at it and the note read as follows: Toyota ***** come to Midway Chevrolet on 23rd add Bell we will get you hooked up. Toss the piece of **** and on front of this paper is Midway Chevy contact information and phone numbers. I take it he seen what I had posted on my back window of my scion about my experience with camelback toyota.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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