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Camelback Toyota


1550 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (5)
Service Rating
Recommend:
Yes (1) No (1)
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Dealership Sales Review

2 out of 5 starssales Rating
Sales staff not responsive to customer's needs, not up-front about problems
Written by livetvguy on 12/19/2007

I went to Camelback Toyota looking for a RAV4 or similar vehicle. The salesman asked what I was looking for and I told him, emphasizing that reliability and fuel economy were important. Being out of RAV4s in my price range, he steered me toward a Jeep Liberty, completely ignoring the fact that it is problem prone and horrible on gas. On and on we went to very unsuitable vehicles. Thank God I had researched many of them before hand. Finally, days later, they got a RAV4 and called me. I test drove it, asked for a Carfax and got a similar report from dealer.com showing a clean history. It looked incomplete to me so I insisted on a real Carfax and that revealed an accident in this car's history. The asking price was well over blue book (even without any bad history) and I gave a lower offer based on the accident history and a more rational consideration of the value of the vehicle. Yep, now it's manager time. The manager easily lopped of 1/3 of the difference in our prices but thereafter became somewhat hostile, showing me what he claimed to have paid for the car on trade-in and the service done to it. I also know the approximate trade-in value for this particular car and he either lied about the figure or paid WAY too much for it. Needless to say, it's about that time that I just walked out.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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