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Camelback Toyota


1550 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (5)
Service Rating
Recommend:
Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Experience
Written by aznchanter on 10/16/2009

I would like to describe to you the worse car buying experience I have ever had. On sunday, 10/11/2009, I called Camelback Toyota's Fleet Sales Department and spoke to Dennis, a Fleet Sales Manager. I described to Dennis the Model of vehicle I was searching for and he informed me that there were two vehicles on the lot that matched my description. After neogotiating price I told Dennis that I would be at the dealership within 3 hours; since I was coming from Tucson, AZ and the dealership is in Phoenix, AZ, which is nearly 120 miles. (I didn't go to a tucson dealership since they were all closed on Sunday and I was only in Tucson for the day to co-sign a car with my sister.) After I arrived at the dealership I was greeted by another Fleet manager named, Mohammed. Mohammed said he was going to help me since Dennis was busy helping another customer on the phone. When I was taken out to the lot, Mohammed takes me to the a group of Toyota Sienna's (This was the type of car I was in search for), but none were a match to the vehicle that I negotiated over the phone. Even though I wasn't shown the vehicle I intended to see, Mohammed was very persistent at having me test drive one of the cars that was shown to me. I informed Mohammed that there would be no point of test driving a different vehicle than the one I negotiated. After stating that I wasn't interested in another vehicle, Mohammed leaves for a moment and comes back informing me that the car actually sold the day before and the reason for the misinformation was due to a delay in the inventory system. I was shocked and surprised that this sort of thing could happen. But the worse part of this ordeal was when my brother, whom was with me at the time stated one comment indicating his disgruntleness, Mohammed then has the nerve to stop the conversion, say that he wasnt paid enough to deal with this type of situtation and then proceeded to walk away. Along with my family, I was extremely upset at this point. We wasted 5 hours of our lives, driving back and forth to get tricked and dupped. The excuse proved by Mohammed doesnt even sound valid. If the reason was true, wouldn't it be known by all the sales people, in which a sales person would then go check the lot if a deal was being made. In fact, It seems that lying is common trait within all the sales people at Camelback Toyota since after Mohammed left another Fleet Manager named Robert came out and attempted to do Damage control by lying as well. Robert attempted to tweak his words to make it seem that Dennis and Mohammed did not lie by saying that even though the car was sold the day before they can find the car somewhere. Dennis lied by saying the car was there to just bring us to the dealership. What a bunch of [violative content deleted]. Now what kind of dealership does that? We drove 120 miles because we thought we had a deal with a reputable company but was sadly mistaken to find that this was a bait and switch ploy. And on top of that the dealership gets the nerve to get mad at us for being mad at this situation? Like I said, I was only in tucson for one day, I actually live in southern california going to Tucson with the sole intention to make this deal and this happens. This was a total waste of time and money. Be rested assured that I will make it my best effort to get the word out that this dealership is a sham(I will blog, leave comments on review sites and any other outlet that i can find) and also be assured that atleast no one I know personally will ever go to Camelback Toyota.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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