Skip to main content

Camelback Toyota


1550 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (5)
Service Rating
Recommend:
Yes (1) No (1)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Do Not Patronize this Dealership
Written by mousy327 on 02/21/2014
updated 06/13/2025

DO NOT PATRONIZE THIS DEALERSHP!!! They will rip you off! 3 days ago I purchased a new RAV 4 from this dealership. They are NOT customer focused and NOT willing to bring any level of Customer service after the sale. In my case, the trade value that they gave to me was extremely low and when I questioned it, they told me "Don't worry, we will pay it off". What they actually did was add the dfference to my loan and never shared that information with me. They told me they ASSUMED that I would know that they were doing that. I had not purchased a vehicle with a trade in many years so their assumption that I would just know was unfounded. When I called the dealership to try to resolve the issues, no one returned my call, I had to send a FAX to John M to get someone to call me back. During the sales process everyone was nice and friendly but when I needed assistance days after the sale, they did nothing but offer me $250. The General Manager's assistant Kim McCabe and the Assistant Sales Manager Ross (don't know his last name) finally called me 3 days later and were not able to resolve the issue. I WILL NOT RETURN TO CAMELBACK TOYOTA AND WILL NOT RECOMMEND THEM TO ANYONE IN THE FUTURE.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.