Bell Honda

I brough my 2011 Odyssey into Bell Honda for an oil change and tire rotation on Friday, 9/23 at 11:45am. I was the only vehicle in the two "receiving" lanes. I arrived right at 11:45am and was met by a service advisor. He advised me that my assigned advisor was with another customer and then he would assist me. I waited at least 15 minutes and watched at least 5 other cars arrive - some of which were processed by their advisors and actually driven to the back while I still waited. After 15 minutes, another advisor came out to assist me. He must have seen I was waiting so long. He told me it would take about 40-45 minutes for the oil change and rotation and about another 15-20 minutes for the free car wash. I told him I would wait there. It was now a couple of minutes past Noon. A few minutes before 2pm, about an hour after my Odyssey was supposed to be ready, I found the advisor that worked with me requesting a status update on my van. I needed to leave by 2:15pm at the latest to pick up my daughter from school. That advisor checked the computer and then asked me to wait and he went to track down my originally assigned advisor. The originally assigned advisor approached me with paperwork and explained the work on the van was done and he had tried calling me about 15 minutes earlier but couldn't find me. I had been waiting in the waiting area and a couple of times I walked right outside in the receiving area to take a peak out back to check to see what was happening with my van. Each time I checked, my van was still parked in the same parking space out back. My original advisor walked me to the cashier and explained to me I might receive a survey about my service experience and it is his goal for me to rate his service at the highest possible score - I was meeting him for the very first time as I was paying. After paying, the cashier handed me my keys and said the van was parked on the side of the building - not pulled up in the lane where cars are typically picked up after being serviced. I walked to the side of the building and my van wasn't there. I then walked around to the back and my van was still parked in the same spot where it had always been. The back parking area did not seem it was intended for the public but I went back there to retrieve my van. As I walked closer to the van, I could tell it had not been washed. When I sat in the van, the green service tag was still sitting on the dash board. I wondered whether they even performed the oil change and rotation. The oil change indicator light was no longer on. It was now time for me to leave to pick up my daughter from school, so there was not anything I could do about having the van washed. When I returned home, I looked more closely at my invoice and saw that the invoice showed the service on my van had been completed at 12:59pm. I had waited another hour from the time the service on my van was completed before I was able to pay and pick up the van. And, by that point, it was too late for me to bring to their attention that they did not wash the van. This was, by far, the worst experience I have had when taking a vehicle in for an oil change.