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Bell Honda


701 W Bell Rd, Phoenix, AZ 85023 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (0) No (2)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Worst Service Department Ever
Written by krysburton on 10/29/2013
updated 06/13/2025

I was just in today getting my Accord serviced today. After my "Service Specialist", Josh told me about everything that was "wrong" with my car, I decided that I was going to get a second opinion on what really needed to be done with my car. He told me that the transmission fluid needed to be replaced, the /ac filter and the engine filter needed to be replaced. So, I took it to another dealership tonight, because I do not trust any word that comes out of his mouth. And when I did this, it was determined that the engine filter needs to be replaced because on the last oil change the Bell Honda has done, they put too much oil in my car. So, after I told them that they had JUST replaced it no more than an hour go, they checked my oil levels in my car. And guess what?! They OVERFILLED it AGAIN by over 1 and a half quarts of oil. So not only a simple engine filter need to be replaced, but Bell Honda service technicians are RUINING my engine on my 1 year old car. So needless to say, I'm extremely livid.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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