Arizona Best Cars

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Arizona Best Cars
9621 N Cave Creek, Phoenix, AZ 85020 (map)
Sales Rating
(37)
Recommend:
Yes (0) No (2)
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Dealership Service Review

service Rating
POOR POOR POOR!
Written by bsn on 05/22/2018

They have had this vehicle since April 25; less than three full days after my purchased and they have not yet completed the repairs. They sent vehicle to Bell Ford who performed warranty work. They are dragging their feet. How anyone could be satisfied by their service is beyond me.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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borukh1 on 06/06/2018
Dealer Response
Mr.Northey you purchased the vehicle on 04.22.2018 You brought the vehicle on 04.25.2018 and advised us that you wants us to find you a different truck due to issues with the Ford you purchased. You said that you want a Toyota Tundra. I advised you that it might take time to find a Tundra for you. We agreed to do that and also agreed to provide you with a comparable vehicle to drive - Nissan Titan Crew Cab. We did not charge you for loaner. A week later you called us and advised us that you changed his mind and want us to repair your Ford. We send the car to Bell Ford for repairs that are covered under powertrain warranty. They returned the car to us on 05.22.2018. The were additional repairs necessary that were not covered by the warranty. Also Arizona Best Cars was not legally obligated to perform the repairs,I agreed to cover the cost of repairs as good will. You then went on and start to live negative reviews about Arizona Best Cars. Although I felt that Arizona Best Cars went front and back to assist you and you bashing us on internet was not justified, I did not go back on my word to finish repairs as a goodwill and even fully detailed it for you. Thank you Albert Gavrielov Owner Arizona Best Cars 9207 N Cave Creek Rd Phoenix AZ 85020 602.870.8080
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