Liberty GMC

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Liberty GMC
8660 W Bell Rd, Peoria, AZ 85382 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
(275)
Recommend:
Yes (15) No (3)
Service Rating
(27)
Recommend:
Yes (1) No (1)
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Dealership Sales Review

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JOSH HAS ZERO CUSTOMER SERVICE
Written by Everardo on 06/21/2025

We bought a car here about 3 weeks ago and we decided i was gonna get another vehicle today 6-21-25 and Jimmy was gonna help me but i guess he went in a little later and he said josh lapadura was gonna be the one helping me out instead and so i got there at 8:35 and one of the guys went and called josh and that he was gonna be right out, i waited 20, 20, 30 minutes and nobody came and i felt IGNORED by this guy josh so i finally left, so josh deserves all zeros 👎🏽👎🏽👎🏽👎🏽, sarah has been emailing me and bugging me all week long to come to the store and i let her know that i waited and left because josh never came out and all she said was this, You got it! Take care and reach out whenever you're ready! like she did not care either that i was ignored, very disappointed with the service AGAIN from this place, they text and email when you want to buy, but once you're there, nobody cares anymore!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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Liberty GMC on 06/23/2025
Dealer Response
Thank you for taking the time to share your experience. We sincerely apologize for the way things unfolded during your recent visit. It’s deeply concerning to hear that you felt ignored and disappointed, especially after choosing to return to us for another vehicle purchase. This is not the level of service we strive to provide, and your feedback has been shared directly with our management team for immediate review. We understand how frustrating it must have been to wait without proper communication or follow-through, and we’re truly sorry that this was your experience. We also want to apologize if our follow-up responses came across as dismissive — that was never the intention. You deserve to feel valued and heard, and we clearly missed the mark here. We would appreciate the opportunity to make this right. If you’re open to it, please reach out to me directly at 623.815.4405, and I will personally ensure you receive the attention and respect every guest should expect. Thank you again for bringing this to our attention. Sincerely, Robert Smith Customer Relations Director Liberty Automotive
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