AutoNation Chevrolet Arrowhead
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Dealership Service Review
service Rating
Routine Service
Written byon 12/29/2023
Brought my truck in for a routine oil change and tire rotation. This took 2+ hrs. I also had a bad window switch that I wanted replaced. The switch that controls my passage side front window works erratically. The truck is under warranty so it should be a quick fix. They stated they couldn't mimic the issue. I know they pushed on the switch until it worked and once it gets going its good for awhile. They even showed me and as I left the dealership it was working. I told the service writer that no way it just worked for them. I didn't get a mile from the dealership and it stopped working. Not sure why they couldn't just replace the faulty switch as its under warranty. I'll be going to another dealership moving forward.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Harrick Newman on 01/01/2024
Dealer Response
Hi, thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (623) 428-8851 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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