Courtesy Chrysler Dodge Jeep Ram of Superstition Springs
Dealership Service Review
I've had 2 vehicles taken to this shop and both times were ridiculous. This time my 2020 ram was in the shop for almost 40 days!!! It went in with front end suspension issues and it just started from there. I did the warranty and approved dance, then getting parts, control arms, gear rack, yadaya. Then parts started showing up just to find out the parts they said are in the shop weren't there after all, so again had to order. Then somehow it got lost in transit, this is week 3 plus now. Told me 2 weeks til it showed up. After 1 month they offer me a rental for 50a day on them but I pay anything else, insurance and whatnot. Then when part shows up and is being fixed the rear control arms are the problem for alignment so again, warranty, approved, and order till fixed. So I waited for almost 2 months for this to get done and just kept hitting snag after snag all the way through. So as of now 2 horrible experiences I will never go back to this service shop again...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No