CardinaleWay Mazda Mesa

After talking with Internet Sales department for several days, I finally went in to CWM-Mesa, to take a look at a car I was interested in, a 2016 MX5 Miata Club. When I went in, I was met by Dylan, who I had been emailing back and forth with the previous several days. He sat down and talked with me about what I was interested in and had the vehicle we had discussed on email out ready to show and present. They never pushed the sale at all, they just presented the vehicle and described all the specs and new information on the updated model. I explained that if they could get me a reasonable deal that would fit into my budget, maybe we could work something out. Dylan and the sales manager went to work immediately on trying to come up with a deal I could live with without pressing me into something I could not do. They literally spent a couple hours working on numbers that worked for me, and they were determined to help in any way they could. They gave me a fair trade on my old vehicle, and actually asked me, the customer, what I felt the trade-in was worth, and they tried to meet that. They kept offering me drinks and even offered me lunch while I was waiting! I wasn't sitting there on pins and needles because I really felt, for the first time in a car dealership expereince, I didn't have to worry about some sleigh of hand trick to try and get more money out of me or cost me in some way. I really believed they were sincere in all their sales efforts, and they seemed to be focussed on the customer instead of just the money. I felt bad taking up so much of their time, and them having several people to work on my sale, but they never made me feel like I waswasting their time. If more car dealerships actually worked for their customers instead of the almighty dollar, they would greatly improve their sales, I am sure. Cardinaleway Mesa is a role model for others to follw in administering excellence in cutomer service. I appreciate everyone who worked so hard and went above and beyond to make great things happen for me! Even after I bought the vehicle, they called a couple of times to make sure that I was happy with my purchase and to answer any questions I might have. Simply amazing!! Very high standards!! I will be recommending that friends and co-workers look to CWM-Mesa if they are in a position where they need to buy a new car.. I look forward to developing a long lasting relationship with their service department as well.