CardinaleWay Mazda Mesa

After negotiating for several hours with Thomas Michael the sales manager, an agreement was reached, and four of us shook hands on the deal. It was quite late and Thomas stated that everyone was gone and they would have our paperwork ready for us first thing in the morning. When we arrived there was no paperwork ready and Thomas stated that we needed another $900 to close the deal. Told him we did not have $900 and that was not part of our agreement. He then tried to add in extra costs to the figures to get his $900. When I caught him doing that he attempted to get us to buy a different car. Asked him to honor the deal as agreed and he refused. Asked to speak to his boss, and he said no one was there, I would have to call monday. As we were leaving the dealership, low and behold, his boss followed us out the door (I believe his name was David Thompson). Said he would look at the situation and call us back. When he called he said they just could not honor the deal, they would be losing too much money. Called the General Manager, Phil Kerr who said he would investigate. When he called back I got the same response and alot of misinformation that he had gotten from his sales manager. He also refused to honor the deal. And of course accused me of being difficult to work with even though I remained calm throughout this whole unpleasant episode. I would not recommend this dealership to anyone, and if you do work with them make sure you get everything written in blood, notarized, and photocopied!!!! Also check your contract for hidden fees and costs.