CardinaleWay Mazda Mesa
Dealership Sales Review
O.K. full disclosure - I had originally written a review here where I slammed these guys really hard because the manager on duty did not honor a price I was quoted over the phone by another manager. Bad communication within the dealership and I came home pissed off and wrote a scathing review of these guys here That said, I went to the dealership again and did succeed in getting the car I wanted for the price I wanted. I will add that the customer service I got was great, the follow-up from their customer service folks was great (I've never had a dealer call me before to ask if I was happy with my purchase), and the free car washes and oil changes for life are a nice perk. That said, I'll offer a few general car buying tips that apply to anybody buying a car from any dealer: 1) don't buy your car the same day you test drive, if you want the car do your homework and get some quotes from area dealers (several is a good bet) 2) make sure you do your homework on dealer fees such as documentation and also on dealer adds 3) make sure the "desk" has approved your offer before you set foot in the dealership I'll summarize by saying that again, I was really mad when I wrote the first review as I had another deal fall through when I was in their showroom being told they couldn't meet my price - but they did make things right and sold me my new Mazda at a great price. I will write a service evaluation when I get the car to their garage. PS FWIW I will be giving them excellent marks on their CSI survey when the time comes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes