CardinaleWay Mazda Mesa

changed and I've seen a lot of new, unfamiliar faces in the shop.  While I think they were competent and friendly enough, they keep trying to push a lot of unnecessary extra services on me, especially full fluid replacements for just about everything - transmission, brake, coolant, etc.  This bugged me, as this was not according to the manufacturer schedule and I had not experienced any problems with the systems involved.  Moreover, I had actually already done a full fluid exchange for most systems just prior to 2017, when I first brought my car to Cardinale and I had told them of my car servicing history, even providing official Mazda dealership service logs.  My gut feeling says that you shouldn't need a full fluid exchange only a year after you've done it.  Do I blame the service writers?  Not really - my father-in-law who used to wrench at a Dodge dealership mentioned that some dealerships tend to push their service writers to get their customers to pay for more high-margin work, or extra work that may not always be absolutely necessary.  That's just the game they play to make more money.  The final straw however was how the service writers kept on screwing with my car's service schedule, insisting I needed the more intensive maintenance than Mazda recommended. I brought my Mazda to a Mazda dealership since I thought they would be the experts in servicing it - in this, I was mistaken.  I've since switched about 6 months ago to a different dealership that is frank and honest with me about the maintenance my car needs, and their service has been flawless to date. Cardinale, I'd love to come back to you, but I can't trust you any more.