AutoNation Chevrolet Mesa
Dealership Sales Review
I purchased a 2010 Chevy Malibu from this place, my third car in the past 4 years that I have bought from them. With the first two cars, my old license plate was transferred to the new car, and the salesman placed the old license plate on the new car behind the temporary slip for the plate. With my 3rd vehicle, I was again told that the plate was being transferred, so I assumed they would put it in the new car as usual. Fast forward 3 weeks, I get my registration tab, and when I went to put it on my plate, my plate was missing. I emailed my salesperson, Justin Matusow, to call me and help me resolve the situation. Instead I received a string of emails from him in a conversation that basically told me that it was my problem, because I MUST have lost the plate, because they "don't make that kind of mistake." So now I have to take time off from work to go to the MVD for a duplicate plate. So I lose time at work and I have to pay for the plate replacement. AutoNation did NOTHING to help me... they didn't even look to see if my old car was still there at the dealership. WORST service ever in my life. I will no longer purchase my vehicles from there, nor will I recommend AutoNation to ANYONE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No