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AutoNation Chevrolet Gilbert


3215 S Auto Way, Gilbert, AZ 85297 (map)
Today 10:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (37) No (3)
Service Rating
Recommend:
Yes (28) No (14)
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Dealership Service Review

3 out of 5 starsservice Rating
Getting better, but a long way to go.
Written by Terry truck. on 06/19/2023

I appreciate the fact that I had my LOF, tire rotation, and wipers replaced in an hour! My major concern was the noise coming from the drivers side tires/wheels. when told the technician checked the bearings and brakes and found nothing wrong, that was it. When I was a mechanic, I would have raised up the vehicle, had a helper listen as i engaged the drive and listened for the noise, at least gone on a road test. Neither happened. I was told i would have to take my vehicle elsewhere for several days to be checked out. No what i wanted. Also to be told of services needed after my vehicle was moved to the drive for pick up is a little old fashioned. Should have done it when the vehicle was in the service bay.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Harrick Newman on 06/22/2023
Dealer Response
Hi Terry, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2821 to discuss what we can do to help.
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