AutoNation Chevrolet Gilbert
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Dealership Service Review
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Good service but took way too long
Written byon 04/08/2023
I made an appointment for 8:30am to get my tires taken off, placed in new factory rims, and put back on the car. It took nearly 6 hours to get the simple job that should’ve taken an hour to get done. I was sitting there waiting the entire time as I didn’t make plans to leave since I had an early appointment and assumed it would be short. Any tire shop could have done the job. I learned very quickly (or slowly I guess) that an appointment first thing in the morning does not mean they will be working on your car anytime soon. They did good work, but I guess it should be good when it takes six times longer than necessary to do.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Andrew Newton on 04/12/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (480) 630-2821 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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