AutoNation Chevrolet Gilbert

I purchased a 2013 Dodge Durango on April from the dealership 26, 2024. Since then I've encountered several mechanical issues and a team that has been less than receptive to rectifying them. On April 30th, I brought the vehicle to a Dodge dealership to have factory recommended service on the vehicle, which coinced with a check engine light that appeared a day or two earlier. A thorough inspection revealed two ruptured motor mounts and a gas seal that needed replacement. I immediately left a message with my salesman Johnny Turner. Unfortunately, my message went unreturned. Believing I had two warranties (on May 26th I learned my Autonation 90 day/4k mile warranty was never activated by the dealership and is invalid) I scheduled service for May 10th. On May 6th, while I was getting coffee in a drive thru, a man approached my window to let me know my car "dropped a lot of liquid." It was later revealed the belt to the water pump had been misrouted. How this was missed during inspection is baffling to me. My car was in the shop from May 10th-May 24th. The extended warranty covered the majority of the cost associated with the motor mounts. I had to cover the cost of the water pump and deferred service for the EVAP leak, in the hopes that Autonation Chevrolet steps up. On the 23rd, I texted my salesman pictures and diagnostics, asking him to make things right. He replied on the 24th saying "he would get with his boss" and that "he would do what he could". I have not heard back. That same afternoon I spoke with my finance manager Dan Gutierrez, a Sales Manager named Justin, and finance manager Robert Kelley about my Autonation warranty. After some back and forth Mr. Kelley said he would "look into it and get back to me." He has not, nor has anyone from Autonation regarding my concerns.