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AutoNation Chevrolet Gilbert


3215 S Auto Way, Gilbert, AZ 85297 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (37) No (3)
Service Rating
Recommend:
Yes (28) No (14)
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Dealership Sales Review

1 out of 5 starssales Rating
Bad Experience
Written by livinginphoenix on 12/23/2020

My issues deal with the installation of products - one of which was never delivered - and the care of my vehicle when it was at the dealership. The sale was executed 11/13/20 but I didn't get my vehicle until 12/16/20, and that was only because I got tired of waiting for a part that was long overdue. I purchased the vehicle with additional products to be added on after the fact: a roll bar and a cold-air intake. I was told on the day I purchased that it would take 7-10 days for these parts to be delivered and installed. I received a text from my sales consultant exactly two weeks later to inform me that the rollbar was received and would be installed that day (11/27) however the cold air intake was still back-ordered. Two weeks later (12/14) and with no new update, I texted the sales rep to cancel any remaining orders, refund me my money for the parts, and deliver the vehicle. The rep delivered the truck on 12/16. He informed me that a check request was made for the cold-air intake, and once issued, I could pick it up at the dealership or it could be mailed. Who knows how long I will have to wait for that? Upon delivery, the exterior was washed but the interior was dirty. The "new car smell" was now replaced with cigarette smoke. The media screen was smudged and the driverside door had scuffmarks from shoes. When I went to park the vehicle in my garage, I looked at the odometer: it had 333 miles. When I signed my sales paperwork, the odometer had 57 miles on it. Deducting the mileage for the drive from the dealership to my home (39 miles), how does a parked vehicle accrue 237 miles? It wouldn't require a test-drive of over 200 miles to ensure the roll bar was attached properly. I assume what happened is that my new truck was used for a combination of test-drives and/or errands. This is totally unacceptable: I didn't give anyone permission to use my vehicle for any of these tasks. I left it there after the purchase - with their permission - in order for them to easily install the products I purchased. Needless to say, I cannot recommend this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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