AutoNation Honda Chandler
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Dealership Service Review
service Rating
Buyer beware
Written byon 11/28/2019
9 days after purchasing certified pre owned transmission problems. 2016 Honda Pilot. Service manager Tony wouldn’t help us get a rental car while our pilot is being towed to their dealer on Thanksgiving day. This is my only transportation for myself and my family. And now I’ll have to beg someone for a ride to the dealer to get a loaner.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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Kari Jones on 12/04/2019
Dealer Response
Curtis, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 394-0930 to discuss what we can do to help.
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