AutoNation Nissan Chandler
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Dealership Service Review
service Rating
Poor Service
Written byon 09/25/2023
I went for a diagnostic but was never given a quote. So, when I picked up my car, I was told that the fee was $189. That morning, at 7:00am, I dropped off my car. I went to the tech who was attached to my appointment but when I went to his desk, he told me I wasn't his customer which was fine, but he was extremely rude. I was told I'd be given a call within 2 hours, nobody ever called. Around 2pm, I called and was then told my car was ready. The technician disappeared for 20 minutes with my paperwork, so I was unable to leave until he returned, and my visor was broken.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Neil Snied on 09/27/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2828 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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