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AutoNation Nissan Chandler


1350 S Gilbert Rd, Chandler, AZ 85286 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (19) No (1)
Service Rating
Recommend:
Yes (39) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
I think the work was good, but the service was abismal
Written by K Thomas on 06/02/2020

They really don't care about you here. They don't answer their phones (you just get looped through their phone tree no matter what selection you make). They gave me a list of "recommended" repairs that I passed on, and when hubby called to pay they went around me to try to get him to approve the additional work. Lost my paperwork. Super rude lady at the checkout. And then when they send a survey asking for feedback and tell me to contact their Owner Loyalty specialist the email has an autoreply that she isn't accepting emails (indefinitely). Go somewhere else where every step of the process isn't painful and where they actually care. It's funny though because I've tried to air my grievances directly with the dealership but get nowhere so when they keep sending me emails asking me to share on a public forum I finally gave in. Perhaps they need to revise their auto response to see how a person responds to the survey before they ask for public feedback.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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Jennifer Marell on 06/04/2020
Dealer Response
K Thomas, we regret your experience with us here but are glad you brought this to our attention. If you'd like, please contact our General Manager at (480) 630-2828. We'd appreciate the chance to make your experience a positive one.
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