AutoNation Nissan Chandler

So normally, I am extremely happy with all services I get from AutoNation Nissan Chandler. However, I’ve been extremely disappointed to say the least of lately. I purchased a car about 2 months ago. At the time of my purchase, I traded in another vehicle. Nick was the sales guy and I advised him of the dollar amount that was still owed on my previous vehicle. I was told that anything owed over the dollar amount that my previous vehicle was appraised for would be added into my loan for my new vehicle, which I was perfectly fine with. However, I found out that the vehicle was not fully paid off, and there is still a balance left on my previous loan I immediately reached out to Nick and I asked him about it and he said that’s some thing I have to discuss with finance so I reached out to finance talk to Mike the what I believe to be the Director. I think it’s what he is now for finance. He advised me on November 9 after I contacted him that he would reach back out to me ASAP. He would bring this information to the attention in the meeting that they were supposed to have the next morning etc. He has failed to reach out to me since November 9. I have attempted to reach him on multiple occasions and he has not returned a phone call or a text message. So now I sit here with a loan balance due on my previous vehicle that now I’m going to have to pay because it will affect my credit if I don’t. To say the least they have definitely screwed me over in the situation because I am left to pay not one but two car payments. Furthermore, it infuriates me because I told Nick I would not purchase a new car if I was going to be left with a balance on my previous car. I was LIED to. I have literally gone from an extremely satisfied customer to an extremely unsatisfied customer due to this experience. So yeah if you’re looking to get screwed over right before Christmas by all means purchase a car from AutoNation Nissan Chandler.