AutoNation Honda Chandler
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Dealership Service Review
service Rating
Extended warranty
Written byon 10/27/2023
TOOK MY 2016 HONDA PILOT in in August for HONDA TSB recall for INJECTORS. In September in a drive thru heard engine knocking and thinking it was the new injectors returned for repair. warranty company wanted a new engine installed at a dealer cost of $20,000. MORE than car is worth. warranty company opted to put in a used lower mileage engine. Dealer quoted $11,000 for used engine. Had car towed to Engine Company for used engine 68,000 miles for less than $6000.00 covered by warranty company.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Piper Yost on 11/01/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 505-5186 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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