AutoNation Honda Chandler
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Warranty Recall Service
Written byon 10/02/2023
I scheduled a service to have a warranty recall service done and the scheduler told me that it would take about 2 hours for the job to be completed. When I got there the service advisor told me. that it would take all day but would be completed by 5:00PM. They called me and said that my car wouldn't be completed until the afternoon the following day. They did discount the price of the oil change I had done but they need to do a better a job of setting expectations of the time for the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Neil Snied on 10/05/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 505-5186 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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