AutoNation Honda Chandler

---Stay Alert & Pay VERY Close Attention--- When it comes to the finance department, stay alert. They will distract you with personal questions and attempt to get to know you. After pleasantries, we discussed GAP insurance, I declined coverage and stated that I would go through my own bank with any extras related to insurance. The finance manager I worked with, Abel Valencia, somehow added a $3900 package to my total. I signed everything electronically, and he slid a paper across the table asking for my signature while we discussed our family dogs. I signed without paying attention, thinking I was in the clear after declining all packages. I take full responsibility for not paying closer attention to what I was signing, as I should have read everything again before signing. After 3 days, I went online to my bank and saw that the loan financed was much higher than what I had originally agreed upon. So, I called right away to get it cleared up. Since their policy is 200 miles or 5 days to make any changes or if you have buyer's remorse, I made it in time to cancel the coverage. Since Abel was off on the day I went in, I was put in the hands of Oscar Hernandez Ramos. After walking back to his office, he made it a point to let me know that the coverage I was returning was the best they had. After I stated that I didn't want it and I would find it elsewhere, he proceeded to say, "so you want to pay out of pocket to fix your car if something happens to it", I replied, "yes". We sat there in silence as he prepared the "paperwork" (one sheet of paper showing the coverage was canceled) This was on 11/8. My bank still hasn't received the funds or any documentation stating that the funds will be returned to them. I called Oscar on 11/17 and left a message for him, stating I have been in communication with my bank, and they haven't received anything. I asked Oscar to please call me back. Fast forward to today, 11/20, I called again today, and no one answered. The phone just kept going back to the greeting message. I have yet to hear back from anyone regarding my refund and it's been 22 days, multiple phone calls and multiple messages. I even email my sales guy asking for more info on Oscar, he never replied.