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Larry H. Miller Chrysler Jeep Avondale


10055 W Papago Fwy, Avondale, AZ 85323 (map)
Today 10:00 AM - 06:00 PM
Sales Rating
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Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Third time was not the charm
Written by Raymond Ojeda on 04/15/2022

This was my third purchase from this dealership and my last. I purchased and used Grand Cherokee that needed to be serviced and detailed before being turned over to me. Miguel Arambula was the sales person I dealt with. He did not follow through on anything he had said. He said he would keep me updated on the status of the vehicle while it was being serviced and detailed. I was the one that had to call him daily to get updates. He said he would deliver the vehicle once it was ready. I ended up driving back to the dealership to pick up my vehicle. The sales manager Christian, that I had to deal with on the day I picked up the vehicle was more interested in eating his dinner than taking care of a customer. The only good person I dealt with was Heston Hale in finance. This last purchase with LHM left a real sour taste in my mouth. I had previously purchased a new Grand Cherokee and a used Chrysler 300 from this same dealership and had an excellent experience. A lot has changed since then. So no, I would not recommend this dealership to family or friends.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Eric Ortega on 04/15/2022
Dealer Response
Hello there, thank you for providing that feedback. It’s hard for me to address all of the frustrations that you’ve communicated in a single response, but I want you to know that we care deeply about our customers’ experiences and we take your review extremely seriously. I’d appreciate the chance to speak with you directly so that we can both learn how we can better our dealership and the services we provide, as well as assist you however possible in finding the answers and resolutions you are searching for. Hopefully you will give me a call at your earliest convenience and we can get to the bottom of this together. Thank you for your time. - Eric Ortega, General Manager, (480) 865-2055
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