Capitol Chevrolet Montgomery
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Dealership Sales Review
sales Rating
Worst Sales Experience Ever
Written byon 04/20/2016
Although I signed all purchase paperwork remotely and overnighted back to dealer (creating a binding fully executed contract) including a signed credit card authorization form for the deposit, since I was out of town, the dealership sold my car to somebody else the next day before I could take delivery. This dealership acted unethically at best and illegally at worst.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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dlr_custserv on 04/26/2016
Dealer Response
Thank you for bringing this to our attention, Paul. We apologize for the inconvenience this may have caused you, however, we have a strict no-hold policy at our store. We would like to speak with you directly about this experience to clear up any misunderstandings and restore your trust in our business. Please contact our General Manager, Tony Xenakis directly at Tony.Xenakis@capitolchevrolet.com or 334-272-8700. Thank you again for taking the time to reach out to us. We hope to speak with you soon and assist in rectifying this as best as we can.
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