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Foiled by BMW
Written byon 04/09/2024
Discovered that the noise from my engine was found to be due to a serious problem that recommended a new engine in my 2021 BMW M2 with another 18 months left on the warranty. That was a shock but nothing compared to the dealer informing me that BMW had voided the warranty prior to my purchase 6 months earlier. Huge surprise to me. Apparently BMW can void a warranty but keep it a secret!! The online service rated the car 93 out of 94. BMW did offer me $4000 for the car I drove in for service that cost $60,000 6 months ago, or $44,000 if I spent $38,000 to replace the engine. This was my fourth BMW M car and my last. I plan the share my story throughout BMW forums and hopefully deter others from buying a BMW. There’s always Audi and Porsche!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kathryn Glenn on 04/29/2024
Dealer Response
Thank you for sharing your feedback with us. We are committed to addressing your concerns with the utmost seriousness and conducting a thorough investigation. We will reach out to you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me at any time.
Scott Davis
General Manager
sdavis@group1auto.com
ReportLaura Driscoll on 04/11/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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