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Hendrick Chevrolet - Hoover


1620 Montgomery Hwy, Hoover, AL 35216 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (16) No (1)
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Dealership Service Review

2 out of 5 starsservice Rating
No Loaners for Week Service
Written by Lilbit35244 on 07/11/2023

I have had Hendrick service my truck since I moved to town. I had them replace an engine and then a few weeks later I smelt gas in my truck. I took the truck in because the work was done at Hendrick. They took a week to find and replace the problem. In the meantime I had to rent a car since they do not have loaners. They had to replace a gas line which one was replaced with the new engine but the other went back. I got the truck back but when it crank me it shakes and the engine squeals which was not fixed. The service manager was kind and gave me a nice discount for my problem but I keep having to go in every time they touch the truck. I think I will just take it to another dealership or mechanic who can actually fix the problems.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Allison Tatum on 07/17/2023
Dealer Response
We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Allison at 205-545-8072. Thank you for your time and we look forward to hearing from you soon.
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