AutoNation Ford Frisco

I would like to thank AutoNation Ford Frisco for providing excellent customer service, both before and after, purchasing my latest vehicle from them. I’d planned on waiting about one year before searching for an updated version of my 2003 Ford SuperCrew truck. Necessity started my search sooner than I’d hoped, but now I’m happy that it did. I was very meticulous about what I was looking for and had searched the internet for days trying to find it. My wife eventually found a vehicle online that matched what I was looking for so we made the fifty mile drive to AutoNation Ford Frisco for a test drive. AutoNation salesman Jacob Greene first approached me as I was peering through the window of the 2012 F150 SuperCrew which I’d come to look at. I was expecting the stereotypical high-pressure vehicle sales pitch from him, but that was exactly the opposite of what I received. He was very helpful, courteous and knowledgeable about Ford trucks. He had calmly answered every question I asked him about the truck and was glad to let me take it for a couple of test drives. Before leaving the dealership I decided to make a commitment and purchased that vehicle. There were a few minor issues with the vehicle which needed attention and he coordinated their resolution. His manager, Joseph Dew, was also very helpful and instrumental in getting my new vehicle ready. I’d like to personally thank Mr. Dew for his involvement and making sure that I was happy with my vehicle purchase. Because of time and circumstance I had to bring my vehicle back to the dealership twice. Both times he made sure that the issues were handled to my satisfaction. One of those times Mr. Greene even met me half-way between the dealership and my home to pick up my vehicle. I’ve had to contact him on multiple occasions and he was always helpful. He was always smiling, courteous and patient. I really appreciate his attitude and determination to make sure that his customers are happy. When looking for my next vehicle I’ll be sure to start with your dealership and Mr. Greene first. I would recommend your dealership to anyone in search of a vehicle. Thank you.