Service at 7,500 miles - 2009 Hyundai Genesis V6 Long-Term Road Test

2009 Hyundai Genesis Long-Term Road Test

2009 Hyundai Genesis V6: Service at 7,500 miles

June 05, 2009

There she is, our long-term 2009 Hyundai Genesis V6. Waiting patiently in line for a 7,500-mile service.

We called Cormier Hyundai to request a service appointment yesterday. The advisor we spoke with asked, "Why are you bringing in the car? ...Well, if it's just for a 7,500-mile service you don't even need an appointment. Show up anytime between 8 and noon. We'll take care of you."

This isn't the first time we've received this treatment. The last time we called our Ford dealer to schedule service we heard the same story. Just show up. No appointment necessary. Is this the latest trend in customer service? It seems like a recipe for long wait times and customer frustration.

Has anyone else noticed a reluctance of dealerships to schedule appointments recently?

Total cost: $78.09 (oil/filter change, tire rotation and open recall to update airbag control unit)

Days out of service: None

Mike Schmidt, Vehicle Testing Manager @ 7,992 miles

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