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  • 2008 Suzuki Reno Base in Dark Blue
    95,643 miles
    Dealer:  (3)
    6.1 mi away
    Stock# H180119A


    Est. Loan: $102/mo

    Chapman Mazda - Phoenix / Arizona

    Located 6 miles away from Glendale, AZ

    Dealer Review:

    I had a relatively straightforward, easy time when I signed my lease for a new Mazda several months ago and have no complaints about that experience. 6 months after getting the new car, I received a letter in the mail summarizing that I was several months behind on paying the lease, had accrued multiple late fees, and had been reported to a credit agency. As I had bank statements showing that I had paid my lease dutifully, I followed up the account and found that I had been signed up for 2 leases and the second one had never been reported to me. When I called the dealership, I was referred to the finance manager for their location, who cut me off while I was explaining the situation, and outright told me “that was impossible”. I was told that there was no way they could make that mistake, I should talk to Chase (who does their financing), that he’d look into it and call me back, and then hung up on me. I called Chase, and after 2 hours and 5 different people, I managed to arrive on someone who was able to cancel out the account and refund the late fees (6 weeks later I’m still trying to get the credit rating issue completely fixed). This gentleman at Chase told me that when the dealership sent in my lease, they must’ve accidentally sent in two different sets of paperwork as if I was buying two separate cars. After no one had called me back from the Chapman dealership 2 weeks later, I called and asked to speak to the manager. I was told my issue wasn’t appropriate for the dealership manager and I was once again directed to a finance guy. This time it was a different individual from the first call. He was less rude, but once again told me there was no way they could have signed me up for 2 leases. He told me he would investigate and get back to me. I specifically asked him to write down my cell phone number as the last finance manager had never called me back. It has now been 4 weeks since this call and I have not heard from the dealership. At worst, someone at the dealership signed me up for 2 leases purposely to increase their sales numbers. At best, someone in the dealership to Chase circuit made an honest mistake, but afterwards the dealership has been downright rude, offered absolutely ZERO apology whatsoever, and in no way helped me figure out how to remedy the situation. I understand that people make mistakes and I hope that’s all this was, but it’s a mistake that has set me back and caused me considerable difficulty. The way Chapman Mazda has dealt with the mistake, completely ignored me, and in no way offered to help me figure out how to fix the issue is the worst customer service experience I’ve ever had.

    Features and Specs:

    Description: Used 2008 Suzuki Reno Base with Tire Pressure Warning, Rear Bench Seats, Aux Audio Inputs, Fold Flat Rear Seats.
    Engine: 4-cylinders
    Drive Wheel Configuration: front wheel drive
    22 Combined MPG (19 City/28 Highway)

    Listing Information:

    Certified Pre-Owned: No

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