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Consumer Reviews for the Acura ZDX
Read recent reviews for the Acura ZDX
Love my ZDX but NOT loving Acura
Roseanne Nadeau, 07/20/2017
2010 Acura ZDX Advance Package 4dr Hatchback AWD (3.7L 6cyl 6A)
The advance package on Acura cars have a known damper issue requiring all 4 struts to be replaced at a cost of around $4000!!! Acura extended the warranty but refuses to honor it. Acura Client Relations leaves a lot to be desired, they are awful. They give you no information and when you give them information their only answer is, "Sorry, there is nothing we can do". That's the … response to everything. Under TSB B16-021 and B16-022 expiry 7 years after original purchase date (Feb 2011 according to the title) I'm well within the time frame. "Sorry, there is nothing we can do". "If you had another Acura or Honda product maybe we could support you on goodwill. But you don't, so we can't support a case for goodwill, you can try the dealership. Sorry, there is nothing we can do." I asked the dealership to call Acura on my behalf, guess what they were told. Yep. "Sorry, there is nothing we can do". So I love my ZDX, the look, the performance, the comfort, everything, but Acura? No. Because of Acura Client Relations I won't purchase another Acura, its a shame because I love the cars, but I can't support a company that doesn't stand behind its product. I guess we both lose out.
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